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Utilities - Emergency and Service Numbers

Problems with your telephone, water, electricity or gas? Find the contact number for EDF, GDF, France Telecom or your water company in the French Riviera departments of the Alpes-Maritimes (06) and Var (83).

Some utility companies (EDF electricity and France Télécom telephone and Internet) provide an English-speaking service to international customers. 

Telephone

France Télécom is the national supplier of telephone lines operating under the brand Orange: France Télécom/Orange website  

 

France Télécom 
Call centre open daily, 24 hours a day (24/7) Tel: 3000
Technical assistance (24/7) Tel: 3900
After sales service (line-related problems) Tel: 1013 
Customer services  Tel: 1014
Business service Tel: 1015 
France Télécom/Orange English-speaking customer service open Monday to Saturday 09:00-17:00 Tel: 0800 364 775
English-speaking hotline (calling from outside France) Tel: 00 33 800 364 775
France Télécom/Orange website (in French) explains how to get connected (landline, Internet and mobile), accessories and services available, paying bills and what to do if the service is not working Website
Electricity: Emergency and Important Numbers

EDF (Electricité de France) is the national electricity provider to all of France. The English-language website has comprehensive information for: 

A service breakdown call centre is open 24 hours a day, 7 days a week (24/7).  A "within 2 hours" emergency service is available by subscription to business customers. 

EDF provides an English-language e-mail and telephone service to foreigners in France and international second home owners.

Other EDF Service Numbers
Domestic residential and business electricity Website  
EDF English-language e-mail service (residential and business) e-mail  
English-speaking call service for domestic customers  Tel: 04 93 98 70 60
EDF customer support (in French)
Or call the number on the latest invoice (see top right hand corner)
Tel: 0810 333 776 
Emergency: Using EDF website, enter the postal code or commune name in the box on the right. A pop-up window reveals the telephone number
Or to reach the appropriate local number call the emergency number on the top right corner of the invoice for the property 
Click here 
Gas: Emergency and Important Numbers

GDF (Gaz de France) is the national supplier of domestic gas to homes in France. The website has information relevant to private residential customers and business people.

 

Other GDF Numbers 
Gas emergency service available 24/7 Tel: 0800 473 333
General GDF enquiries (in French) Tel: 0810 800 801
Calling GDF from outside France Tel: 00 33 2 38 52 85 70
Water: Emergency

Veolia (formerly Générale des Eaux) is the supplier of domestic water for the the Var and the Alpes-Maritimes except in the west of the Alpes-Maritimes: Veolia website

  • To find the relevant local service centre either search using the "Nous contacter" option at the bottom of the page, or enter name and client contract number: Click here

In the communes situated in the west of the Alpes-Maritimes (Mougins, Mouans-Sartoux, Cannes, Mandelieu, Auribeau-sur Siagne) domestic water is supplied by the Lyonnaise des Eaux.

  • Emergencies Tel: 0810 769 769
    Website
Further Information
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